Covid 19 - What To Expect

Covid 19 - What To Expect

Please find below an overview of our new procedures in response to the Covid-19 pandemic

 

 

Due to the imposition of Government restrictions arising from the outbreak of the Covid 19 pandemic, it has been necessary to implement certain changes to the way in which funerals are undertaken.

 

We take the safety of our clients, our staff and third parties very seriously and in this briefing provide an overview of what to expect currently.

We are providing the full range of services in as normal a way as possible so that your bereavement experience is as positive as we can make it during this time.

We will do all that we can to help and support you and to meet your wishes.

 

Do I have to make an appointment in order to visit your premises?

Yes, it is necessary for visitors to make an appointment before visiting our premises.

The simplest way to do this is by telephoning the office where there will be someone available to assist you 24 hours a day.

 

Will I be expected to wear a face mask?

Yes, you will be asked to wear a face mask before entering our premises.

The wearing of face masks when visiting funeral homes is currently a legal requirement unless you are suffering with a medical condition which exempts you from having to wear one.

You are welcome to wear your own face mask or we will supply you with a face mask.

 

Will I have to sanitise my hands?

Yes, you will be asked to sanitise your hands on entering and on leaving our premises.

 

Are visitors expected to participate in the Track and Trace system?

Yes, we will require the names, addresses and telephone numbers of visitors to our premises.

 

Are you restricting the number of visitors who may enter the premises?

Yes, we are restricting the number of visitors to two persons from each family.

 

Are you offering refreshments to visitors?

Unfortunately, we are unable to offer tea, coffee and biscuits to visitors currently.

 

Is it possible to use your toilet facilities?

Yes, toilet facilities are available for visitors.

 

How are funerals and / or funeral plans arranged?

Currently, we feel that it is safer to reduce slightly the time spent with clients in face to face meetings in order to reduce the risk of potential exposure to infection.

We are therefore conducting a preliminary fact finding meeting over the telephone where we are able to gather factual background information and an outline of your needs and wishes.

We are then arranging a meeting with clients where we can meet face to face, gather more specific information, enable clients to choose coffins, caskets etc. from our showroom and complete the necessary application forms.

We are able to arrange funerals or funeral plans entirely remotely (not face to face) if that is your preference.

 

Are you able to visit me at home to arrange a funeral and / or a funeral plan?

Unfortunately, we are unable to offer a home visiting service currently.

We are however able to conduct meetings via Zoom or Facetime.

Please speak to us if this is a particular problem and we will try and work out a solution which we hope you will find acceptable.

 

Is it possible to visit a loved one in your Chapel of Rest?

Yes, this service is available as usual.

  • Visits to our Chapel of Rest are by appointment only.
  • There are no restrictions on the number of times you may visit or how long you stay during each visit.
  • The coffin may be open, where you will be able to see your loved one, or closed if you would prefer not to see your loved one but to be in their presence.
  • Your loved one may be dressed in their own clothing or in a gown or robe supplied by us.
  • It is acceptable for keepsakes to be placed in the coffin with your loved one although they must be capable of passing through the cremation process if your loved one is to be cremated. Items placed in the coffin which are not capable of passing through the cremation process will be removed from the coffin before it is closed and returned to you by your funeral director.
  • If your loved one was diagnosed with Covid 19 at the time of death we are able to offer the opportunity of visiting them in our Chapel of Rest although the coffin will be closed.
  • We recommend Hygienic Treatment (Embalming) for viewings although this is not possible where there is known to be presence of Covid 19.

 

Are you able to offer Limousines?

Yes, we are operating a normal service.

  • Our limousines are fitted with Perspex screens which isolate the chauffeur from the passengers. Passengers are not permitted to sit next to the chauffeur.
  • Our limousines seat six passengers.
  • Our chauffeurs will ask passengers to sanitise their hands before being seated in one of our limousines. We carry hand sanitiser.
  • The chauffeur and passengers are required to wear masks.
  • Our limousines are sanitised after every funeral.

 

Is it possible for the family or friends to bear our loved one’s coffin?

Generally, it is possible although it is recommended for the coffin to be carried on a wheeled trolly (bier) rather than carried on shoulders.

Masks must be worn unless bearers are all from the same household as social distancing is not possible.

 

Are floral tributes available?

Yes, florists are operating a normal service.

 

Are you able to provide service sheets?

Yes, we are operating a normal service.

 

Are you providing Attendance Cards?

No, not during this time.

 

Is it possible for you to collect donations during the funeral?

Yes, we obtain Gift Aid envelopes where possible to maximise the value to your nominated charities.

It is safer for mourners to make donations online although some mourners still prefer to make donations by cash or cheque.

 

Is it possible to arrange a Memorial to mark my loved one’s grave?

Yes, we are operating a normal service.

We are able to supply and install new memorials or undertake works to existing memorials as usual.

 

Can I hold a reception where refreshments are served after my loved one’s funeral?

Yes, although the number of mourners permitted to meet for refreshments following a funeral service is restricted to six currently.

We are able to offer a list of recommended local venues or our own local caterers who will be able to provide ‘Covid-19’ refreshments at home.

 

Funeral services at Macclesfield Crematorium

  • Single services provide 20 minutes time in the Chapel.
  • Double services provide up to 50 minutes time in the Chapel.
  • Mourners are limited to 29 persons. This does not include the Minister / Celebrant or our staff.
  • Mourners are required to participate in the Track and Trace system.
  • Face masks must be worn whilst in the Chapel.
  • Mourners participating in the service may remove their face masks when speaking from the lectern.
  • Mourners must socially distance themselves when seated in the Chapel. Mourners may only sit with members of their households.
  • It is not possible for mourners to gather outside the Chapel whilst the service is in play.
  • The service is not currently broadcast to mourners outside the Chapel.
  • The TV monitor in the vestibule is not currently showing the service live.
  • It is possible for an organist to be booked via your funeral director.
  • Singing is not permitted.
  • Recorded music may be played during the service. This is delivered digitally via a system provided by the Crematorium through an organisation called Wesley Media.
  • The curtain may either be left open or closed at the Committal.
  • It is not permitted for mourners to touch the coffin once it is in place on the Catafalque.
  • It is possible to view the service live via the internet.
  • It is possible for the service to be recorded and viewed after the service has taken place.

 

Burials in Cemeteries or Churchyards

  • No more than 30 mourners may be in attendance.
  • It is not necessary for face masks to be worn although it is advisable.
  • The family and/or friends may lower the coffin into the grave.
  • The family and/or friends may bear the coffin using a wheeled trolly.
  • Social distancing must be observed.

 

Funeral Services in Churches

  • Mourners are limited to a maximum of 30 persons typically in most Churches. This does not include the Minister, Verger or Steward, Organist or our staff.
  • Face masks must be worn whilst in Church.
  • Mourners are required to sanitise their hands on entering and exiting Church.
  • Mourners are required to participate in the Track and Trace system.
  • Mourners participating in the service may remove their face masks when speaking from the lectern.
  • Mourners must socially distance themselves when seated in Church. Mourners may only sit with members of their households.
  • It is not possible for mourners to gather outside the Church whilst the service is in play.
  • The service may not be broadcast to mourners outside the Church.
  • It is possible for an organist to be booked via your funeral director.
  • Singing is not permitted.
  • Recorded music may be played during the service.
  • The family and/or friends may bear the coffin using a wheeled trolly.
  • It is possible to have a Requiem Mass in most Roman Catholic Churches.

 

If you have any questions regarding our new procedures, please don’t hesitate to call us