Frequently Asked Questions
Choosing a funeral director can be difficult and is not something we all have experience with. Not all funeral directors are the same, and you should be certain you have all the facts before you appoint someone. To make things a bit simpler, we have put together a list of questions you might find useful when making your decision.
Are you an independently owned business or part of a large group?
We are entirely privately owned and run. We are not affiliated with any other business.
Are you a member of any professional trade associations? If so, who?
We are members of the National Society of Allied and Independent Funeral Directors. We are required to abide by their strict code of conduct.
How long have you been established as a business?
We were established in February 2008.
How many branches do you have?
We have only one branch. We believe that this helps us to focus on quality of service, care and attention provided.
Do you own your own vehicles?
We own and run a fleet of modern classic Jaguars.
What happens if my loved one dies outside of normal business hours?
Our team are available to help 24 hours a day, 365 days a year.
Where will my loved one be kept leading up to the funeral?
We will look after your loved one here on our premises at Park Green House, where we have a modern and fully equipped mortuary and Chapels of Rest.
Where is your mortuary located?
Our mortuary is located on-site, here at Park Green House.
Do you offer embalming?
Yes, our embalmer is a qualified member of the British Institute of Embalmers. We do not insist upon embalming; however, it is usually recommended if you wish to view your loved one.
Am I able to visit my loved one?
Yes, you are welcome to visit your loved one in our Chapel of Rest by appointment.
Can my loved one be dressed in their own clothing if we wish?
Yes. Please provide us with a full set of clothing including undergarments. We are also able to dress your loved one in a satin robe that we would supply, if you prefer.
Are you able to arrange a funeral at my home or do we have to meet in your office?
Yes, although it is probably more helpful for you to visit us here at Park Green House, where you can get a better sense of our business, facilities, staff and the way we operate.
Is it possible for ladies to be dressed by ladies and men by men?
Yes, we will respect your wishes on this matter wherever possible.
Are you able to provide an itemised estimate of funeral expenses before I appoint you?
Yes, we will be able to provide you with an itemised estimate, although some of the disbursements (third-party costs) may require confirmation.
Do we have to have a traditional funeral service?
Not at all, we aim to be as flexible as possible in what we offer. We are happy to accommodate your wishes and we are open to any unusual or unconventional requests.
Do we have to have a service at all?
No, you don’t have to. We offer a simple, low-cost option for those wishing to arrange for a loved one to be cremated, where there is no form of funeral service whatsoever.
Do we have to use your services for all aspects of the funeral?
No, you don’t. If, for example, you wanted to use your own car or provide your own coffin, then we are happy to accommodate your wishes.
Are you able to accommodate people of all faiths?
Yes, we are able to arrange services for people of any faith, as well as non-religious services. We work with several local Humanist Celebrants and Celebrants who are able to conduct non-religious services.
Is it possible for the funeral to start from my home?
Yes, our Bespoke Funerals are tailored precisely according to your wishes.
Do you provide pallbearers?
We do provide pallbearers, although if you would prefer for family or friends to shoulder the coffin, then we will provide the necessary help and guidance to make this possible.
Our Funeral Service Options
We tailor our funerals to meet your wishes. Services may include religious or non-religious elements. Whatever your requirements, we are here to help.
The Bespoke Funeral Service
From £2,335 + disbursements
The Simple Funeral Service
£1,950 + disbursements
The Unattended Funeral Service
£1,125 + disbursements