Testimonials - Letter 1

Testimonials


“We would like to thank you and your team for the kindness, guidance and support you have given us at this very difficult time.

When my Dad, my Daughter and I walked into your office, only my Dad had any experience of arranging a funeral. He told us we would be in with you for about 20 minutes, how wrong he was. You spent around 1.5 hours with us, talking us through everything, you showed such compassion and gently guided us through the process. We weren’t rushed into deciding anything but supported to understand what we needed to do. Every detail was explained to us, including recommendations for after the funeral and why some places weren’t recommended. When we left we felt secure in your support, assured of what we needed to do and what were our priorities.

As the arrangements progressed we had contact with different members of your team, each one greeted us warmly, gave us as much time as we needed, answered our questions and guided us. Not one member of your team was anything other than kind, supportive and reassuring.

As a family we always felt able to ring you or call in the office, whatever our questions were, only now looking back do we realise that we never felt we shouldn’t bother you over some little detail or question.

On the day of the funeral everything went as you said it would, we knew exactly what would happen and when, all your team were excellent and very professional. The little touches you provided, sherry before we left the house, saying the Lord’s Prayer around the hearse (Mum would have loved that) and then presenting us with a single flower from the main bouquet, giving us bookmarks and wildflower seeds, those touches made the day so special and we know Mum would have appreciated them.

The Internment of the Ashes was our final goodbye to Mum, again you made this so special, bringing beautiful roses for all of us to place on the Vault; you guided us through the process and gave us time to be alone after the service.

The loss of a loved one is a truly devastating time, but we feel blessed to have had your support, comfort and guidance in those first few weeks, we know we gave Mum a goodbye she would have been proud of and we thank you and your team for making that possible.

With Best Wishes & Many Thanks”

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